Warranty Policy

1. Provider

The warranty is provided by nexusdigitalwaves.com, PE, EDRPOU 10006107, Office 305, Business Center 'Central', 15 Shevchenka Avenue, Kyiv, 01001, Ukraine, as identified under the Law of Ukraine No. 675-VIII 'On Electronic Commerce' of 3 September 2015.

2. Scope

• Defects in the workmanship of repairs performed by us.
• Defects in parts supplied and installed by us.
• Only for the repair described in your order or acceptance document.

3. Duration

12 months from handover of the completed repair, unless your order states otherwise. This warranty does not shorten your statutory rights under the Law of Ukraine No. 1023-XII 'On Consumer Protection' of 12 May 1991.

4. Exclusions

• Misuse, accidents, liquids, power surges or improper storage.
• Repairs, alterations or parts not authorised by us.
• Normal wear and tear and consumable items.
• Damage caused by third parties after handover.
• Faults reported after the warranty period ended.

5. Making a claim

1. Contact us within the warranty period at contact@nexusdigitalwaves.com or +380 934 001 9881.
2. Give your order number, repair date and defect description.
3. Make the item available for inspection.

We acknowledge claims within 5 business days. Claim data is processed with your consent under the Law of Ukraine No. 3911-IX 'On Personal Data Protection' of 25 April 2024.

6. Claim form

7. Remedies and disputes

If a covered defect is confirmed, we re-repair, replace the part or apply another remedy required by law. Consumer information is provided in Ukrainian under the Law of Ukraine No. 2704-VIII 'On Ensuring the Functioning of Ukrainian as the State Language' of 25 April 2019; this English text is for convenience. Disputes may be settled out of court or in court under the Law of Ukraine No. 1023-XII 'On Consumer Protection' of 12 May 1991.